Tenant FAQs
With Knights, our service doesn’t end after you’ve moved in. We’re here to help you throughout your tenancy and assist you with any problems or questions you have. Our experienced Property Management team are contactable 24 hours a day for any emergencies you may encounter during your tenancy*.
There are many questions that we are frequently asked by our current tenants, so we’ve compiled these questions with answers below.
At Knights Property Services, our landlords choose one of three options when it comes to managing their property. The level they choose directly affects the actions you need to take during your tenancy when it comes to maintenance issues, paying rent and more. Make sure you know what level your landlord has selected (ask your Property Manager if you’re not sure) to find the information relevant to you.
Who do I pay my rent to?
Introduction Service
After your completion funds have been paid to Knights at the start of your tenancy, all further payments of rent should be paid directly to the landlord. You will need to contact your landlord to obtain their bank details and discuss on what day of the month it should be paid.
Rent Collection Service
We will assist with the initial move and taking completion funds that enable you to start the tenancy of the property. We then arrange collection of the rent directly from you via a direct debit mandate on 1st of every month.
Please set up your standing order at least two weeks prior to the first payment date.
Fully Managed Service
We will assist with the initial move and taking completion funds that enable you to start the tenancy of the property. We then arrange collection of the rent directly from you via a direct debit mandate on 1st of every month.
Please set up your standing order at least two weeks prior to the first payment date.
Who do I report maintenance issues to?
Introduction Service and Rent Collection Service
Once your tenancy has started, you must deal directly with your landlord on any points regarding maintenance and the upkeep of the property. If you cannot contact your landlord, please call our Property Management department on 01276 539111 and we will attempt to contact your landlord on your behalf.
Fully Managed Service
Any maintenance issues during the tenancy should be reported to Knights Property Services Property Management team, so that we can liaise with the landlord on your behalf and resolve the situation.
It is important that you report any maintenance issues at the earliest opportunity using out online reporting tool;
Or call us on 01276 539111.
Please be aware that Knights Property Services need to contact your landlord to receive instructions on how to deal with the maintenance issue, so please allow time for this to take place. Your Property Manager will progress any issues as quickly as they can and keep you informed at all times, but we are reliant on the landlord’s cooperation.
If an emergency maintenance issue occurs out of office hours (for example, no hot water or heating/leaks) then you can contact Knights Property Services out of hour’s team on 01276 539111 who will endeavour to assist you as soon as possible.
How are my utilities arranged?
Introduction Service and Rent Collection Service
You must contact your landlord for the details of the suppliers and you are responsible for registering with suppliers yourself and taking meter readings immediately on the day the tenancy begins.
Fully Managed Service
You must contact Knights Property Services for the details of the suppliers and you are responsible for registering with suppliers yourself and taking meter readings immediately on the day the tenancy begins.
Will there be visits made to the property during my tenancy?
Introduction Service and Rent Collection Service
It is your landlord who is responsible for the overall management of the property and they may contact you to arrange inspections during your tenancy there. At least 24 hours’ notice should be given as per the contract (unless an emergency situation arises).
Your landlord can instruct Knights Property Services to carry out a visit on a one off basis. If this is the case, you may be contacted directly by one of Knights Property Management team to arrange a time and date convenient to you.
Fully Managed Service
Knights Property Services will be instructed by your landlord to contact you directly after 3 months and every 6 months throughout the tenancy term. If the landlord has a specific concern, a visit could potentially be arranged outside of this pattern.
These visits will take approximately 15-20 minutes and are a brief inspection of the property. They are also a chance for you to raise any issues you wish to be passed onto your Property Manager.
Will safety checks be carried out at my property?
Gas Certificates are a legal requirement and should be carried out annually. Smoke alarms are a legal requirement under The Smoke and Carbon Monoxide Alarm (England) Regulations 2015 should you wish to purchase an additional Carbon Monoxide Alarm for your property, please contact your Property Manager who can arrange this.
Introduction Service and Rent Collection Service
The Landlord is responsible for arranging a Gas Safety Certificate annually for the property. Should you require a copy, feel free to contact your landlord directly for this.
Fully Managed Service
Knights Property Services will assist the landlord to arrange the Gas Safety Certificate. Your Property Manager will contact you directly when this is due, to arrange a convenient time/date for a Gas Engineer to attend.
What happens when I need to renew my tenancy?
Knights Property Services will aim to make contact with you three months before your tenancy ends to find out what your intentions are. If you are in contact with your landlord, we are happy for you to discuss this directly. Should you wish to continue with the tenancy, you can do so on a fixed term or periodic rolling basis (Knights Property Services recommend a fixed term for all parties, for stability). All negotiations are subject to your landlord’s agreement.
You’ll be sent a new Tenancy Agreement for signing to secure the continuation of your tenancy.
How do I give notice of my tenancy?
Notice should be given in writing for clarity and should be sent to the following address:
Knights Property Services
Property Management Department
54 Obelisk Way
Camberley
Surrey
GU15 3SG
Email can be accepted, but please contact your Property Manager or email enquiries@knightspropertyservices.com with the subject heading stating NOTICE BEING SERVED/ (ADD YOUR PROPERTY ADDRESS)
If your initial term has ended and your tenancy has gone to a rolling (periodic) basis, then you will need to give us one month’s notice.
Where is my deposit held?
Your deposit is held by the My Deposit Scheme – an approved regulator of Lettings Companies. A copy of our registration certificate can be requested from your Property Manager. Deposit negotiations will take place at the end of your tenancy once you have vacated and a check out has been actioned. Please refer to your tenancy agreement for the procedures.
Is a professional clean required before moving out?
Yes, if the property was professionally cleaned before you moved in. The property must be left in the same condition to when you moved in. Please contact your Property Manager for contact details of a cleaning company that Knights Property Services recommend.
Need help?
Report any maintenance issues at the earliest opportunity using our online reporting tool
Tenants Maintenance Reporting